Shipping Information

1.1 Shipping Costs

Shipping costs are calculated during checkout based on the weight and dimensions of the order. The shipping fee displayed at checkout will be the final delivery charge payable by the customer.

1.2 Shipping Service Providers

We work with leading international and domestic shipping providers to ensure reliable delivery services for our customers. Our shipping partners include:

• India Post
• Aramex
• UPS
• FedEX

The shipping provider assigned to your order may vary depending on the destination, availability, and other logistical considerations.

2. Delivery Terms

2.1 Transit Time

International Shipping: International orders are generally delivered within 13–29 business days. Delivery times may vary depending on the destination country, customs clearance, local delivery services, and other circumstances beyond our control.

2.2 Order Processing & Dispatch

Orders are typically processed and dispatched within 4 business days of being placed.

Our regular operating days are Monday to Friday, excluding Indian national holidays and other applicable holidays.

2.3 Change of Delivery Address

Customers may request a change to their delivery address at any time before the order has been dispatched. Once an order has been dispatched, we may not be able to modify the delivery address.

2.4 Out-of-Stock Items

If an order contains both in-stock and out-of-stock products, we may dispatch the available items first. Any remaining items will be shipped once they become available.

2.5 Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will work with the relevant shipping provider to investigate the delay and assist in completing the delivery.

3. Tracking Notifications

Once your order has been dispatched, you will receive a tracking link or tracking information. You can use this information to monitor the progress of your shipment based on the latest updates provided by the shipping carrier.

4. Parcels Damaged in Transit

If you receive a parcel that appears to be damaged during transit, please refuse delivery where possible and contact our customer service team immediately.

If the parcel has already been delivered, please contact us as soon as possible and provide photographs or other relevant evidence of the damage so that we can investigate the matter with the shipping provider.

5. Sales Tax

Any applicable sales tax or other applicable taxes are included in, or reflected in, the product prices displayed on our website, unless otherwise stated.

Customers may be responsible for additional customs duties, import taxes, or other charges imposed by the destination country, where applicable.

6. Order Cancellations

If you change your mind about your order, you may request cancellation before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. For further information regarding cancellations, returns, and refunds, please refer to our Return & Refund Policy.

7. Damaged or Lost Parcels

7.1 Parcels Damaged in Transit

If a parcel is confirmed to have been damaged during transit, we will review the circumstances and, where applicable, arrange a refund or replacement in accordance with our Return & Refund Policy.

7.2 Parcels Lost in Transit

If a parcel is reported as lost or missing, we will work with the relevant shipping provider to investigate the shipment.

A refund or replacement will be processed once the shipping provider has completed its investigation and officially confirmed that the parcel has been lost or misplaced.