Refund & Return Policy
Last updated: September 30, 2026
1. General Terms
If you are not satisfied with your purchase, you may request a return of an unused product within 20 days of the purchase date, subject to the terms outlined below.
To be eligible for a refund, returned products must:
- Be unused and unopened.
- Be in their original packaging.
- Be in the same condition in which they were received.
- Not be damaged, altered, or otherwise unsuitable for resale.
All returned products will be inspected upon receipt. We aim to accept eligible returns; however, if a returned item is received in an unsuitable condition, we reserve the right to reject the return and may send the item back to you.
2. Refunds
Once we receive and inspect the returned item and confirm that it meets our return requirements, we will process the applicable refund.
The refund will cover the purchase price of the eligible returned product. Original shipping charges are non-refundable, except where the item delivered was defective or damaged due to an issue attributable to us.
If you received a defective or damaged product, we will cover the applicable return shipping costs and, where appropriate, the shipping charges associated with resolving the issue.
Non-Refundable Products
Products that are still within their stated shelf life and have not expired are not eligible for a refund where the applicable product category or purchase terms designate such products as non-refundable.
Products purchased through or from other businesses, manufacturers, distributors, or third-party entities that are not affiliated with Auxxie Cart are not eligible for refunds through us.
3. Return Shipping Costs
If the product you received is in good condition and you are returning it because you have changed your mind or for another reason not caused by a defect or error on our part, you will be responsible for the return shipping costs.
If the product is defective, damaged, or incorrectly supplied due to an error on our part, we will cover the applicable return shipping costs.
4. Refund Processing Time
Once your return has been approved, the refund will be processed to your original payment method.
Depending on the processing time of your bank or credit card provider, it may take approximately 5–7 business days for the refunded amount to appear in your bank account or card statement.
If you have not received your refund after this period:
- Check your bank or card statement again.
- Contact your bank or card provider to confirm whether the refund is pending.
- If you still have not received the refund, contact us at contact@auxxiecart.co, and we will investigate the matter.
5. Exchanges
If you wish to exchange an item that was received in good condition, you will be responsible for the full return shipping costs associated with the exchange.
The item being returned for exchange must be unused, in its original packaging, and in the same condition in which it was received. Exchanges are subject to product availability.